Frequently Asked Questions
Everything you need to know about the revolution in hybrid cookware.
What exactly is hybrid cookware?
Hybrid cookware combines the performance of stainless steel with the convenience of non-stick. Our patented laser-etched hexagon design allows you to sear like a pro while ensuring easy cleanup.
Is HexClad cookware metal utensil safe?
Yes, our unique laser-etched surface creates a series of peaks and valleys. The stainless steel peaks protect the non-stick valleys, making the surface resistant to scratches from metal spatulas, whisks, and spoons.
How do I care for and clean my pans?
HexClad is dishwasher safe, but you can also clean it with warm soapy water and a sponge. For tough stains, you can even use a steel wool pad since the surface is highly durable.
What is your shipping policy?
We offer free standard shipping on all orders within the contiguous United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.
Do you offer a warranty on your products?
We stand behind our quality with a Lifetime Warranty. This covers any manufacturer defects in materials or workmanship for the life of the product.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.